Case 8 : Delivering Customer Satisfaction

Case 8 : Delivering Customer Satisfaction


1.Dose Zappos effectively focus on stakeholders happiness, and how does this approach affect the ethical culture?

2.Has Zappos developed long term relationship with customers and employees that provide a competitive advantage in the purchase of shoes and other products?

3. How has Zappos managed ethical risk, and what are potential ethical risks in the future?

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