Identify and briefly discuss the important steps leading up to the design of a training program and which include designing the training program.
Identify and briefly discuss three criteria to use in selecting instructional methods.
Identify and briefly describe three factors that contribute to the success of online training programs.

What are synchronous and asynchronous instructional methods?  Which type is best to use in online training?  Explain.

Discuss the process approach to designing a training program.

Explain the challenge of conducting a cost-benefit analysis.