Prior to beginning work on this assignment,
Review Chapters 3, 4, and 5 in the course textbook Managing for Quality and Performance Excellence, specifically focusing on Chapter 5 and Table 5.1.
Review the video How to… Draw a Basic Control Chart in Excel 2010Links to an external site..

Process management activities include the following:

Design

Ensuring that the inputs to the process, such as materials, technology, work methods, and a trained workforce, are adequate and that the process can achieve its requirements.

Control
Maintaining consistency in output by assessing performance and taking corrective action when necessary.
Improvement
Continually seeking to achieve higher levels of performance in the process, such as reduced variation, higher yields, fewer defects and errors, shorter cycle times, and so on.
For this assignment, you will select a service or product in your organization or an organization of your choice and write a paper discussing the process management activities that are involved.
In your paper,
Evaluate the effectiveness of process management in your organization.
Suggest potential improvements to improve process management within your organization.

Describe the specific steps in the process and their sequence.

Provide a map of the process and the sequenced steps, along with standard operating procedures and work instructions.
The Recommendations for Improvement paper
must be three to five double-spaced pages in length (not including title and references pages) formatted according to APA StyleLinks to an external site. as outlined in the Writing Center’s APA Formatting for Microsoft WordLinks to an external site. resource.

must include a separate title page or slide with the following:

title of paper in bold font
Space should be between title and the rest of the information on the title page
student’s name

name of institution (The University of Arizona Global Campus)

course name and number
instructor’s name
due date

must utilize academic voice. Review the Academic VoiceLinks to an external site. resource for additional guidance.
must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
For assistance on writing Introductions