Instructions: There are 2 responses. Read each response and write a 75 word response for each. 
Response 1.) Chris Laping, the CIO of Red Robin developed an IT strategy around his root cause analysis around breaking the silo that IT had created for itself in the organization. The chapter spoke of the need to remove organizational friction. Applying the SWOT analysis methodology is one method of discovering opportunities. Because of the silos, there was poor or nonexistent communication between departments. Laping improved communications between departments by developing a cross-divisional forum where departments regularly discussed what they expected from IT (High, 2014, p. 82).
Lamping also developed an IT vision that focused on the paying customer instead of internal customers. He used quest feedback to gain consumer insight into how the company performed against the mission statement of creating a memorable experience with each bite.
In the article titled, A Leadership of Value in CIO Digest (Virtualization