What went wrong? Cultural Sensitivity Versus Diversity and Inclusion in Marketing

    August 4, 2024

Culture is a system of values and norms that are shared among a group of people and that when taken together constitute a design and a structure for style of living and methods of exchange. Culture is simply the way of life, including economic choices, social priorities, what society considers to be right and wrong, and also how to process feelings.
By now, many (if not all) successful businesses, both local and international, have realized that the world is more diverse culturally than we ever thought before, thanks to the ease of access to information and exposure nowadays. Also, many businesses realized that this diversity is an opportunity for making more profits as diversity means new markets.
So, more cultures out there means means more diversity, and more diversity means more opportunities, and more opportunities means more profits. Many businesses now strive to please and appeal to as many diverse groups as possible. For example, an American or European business featuring a dark female who is wearing Hijab in their advertisement captures four groups in one (female, dark, Muslim, and immigrants).
Sounding and appearing culturally diverse and inclusive is the way to do business right these days, especially when the world is mostly inhabited by young people who value diversity more than any other generation before them. As of 2020, there were 4.9 billion people who are 39 years of age or younger.
Check out Visualizing the World’s Population by Age Group by copying and pasting the following link into a new web browser: https://www.visualcapitalist.com/the-worlds-population-2020-by-age/
Now, what if a business could serve multiple cultures while including all cultures? How cool is that?
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