Question 1:
Since The Joint Commission mandated that healthcare organizations disclose medical errors, healthcare risk managers have worked to implement communication, apology, and resolution programs. Research indicates that such programs have a positive effect on litigation and costs to the healthcare organization. Why do you think such programs have this effect?
Question 2 : 
Based on what you learned in this chapter, give an example of a code you have internalized to become a professional norm.
Question 3: 
Consider the chapter-opening quote by Mark Twain: “Right is right, and wrong is wrong, and a body ain’t got no business doing wrong when he ain’t ignorant and knows better.” Reflect on how this might be true for you as you prepare to become a healthcare administrator.