Conflict is often perceived in a negative light, yet it is an important component of organizational innovation and change. Conflict, when managed well, has a number of benefits for organizations that. Listen to the following segment of a Ted Radio Hour on conflict and how it can engender progress: https://www.npr.org/2013/08/23/174037793/is-conflict-good-for-progressLinks to an external site.. Then, answer the following questions and turn in on the course Canvas site.
 
What is Heffernan’s main argument? Supporting points?
How does her talk relate to our chapters on communication, conflict, and teamwork (identify one connection per chapter and reference where appropriate).
What are the potential benefits to conflict in the workplace identified by Heffernan and in the text?
How can conflict be managed so that it is not a destructive force within organizations?
How do interpersonal relationships impact conflict, conflict management, and potential ways of mitigating the negative aspects of conflict?