Marilyn Mullins, 62, said she was shocked when she received a note from a chaplain at Sentara Martha Jefferson Hospital that said she had died. A hospital chaplain called Mullins with an apology and explained that a technical error caused the mistake. The hospital said a secretary accidentally checked the box for the deceased patient instead of checking discharge to home.Health records must be accurate, complete, and correct. In the worst-case scenarios, these types of mistakes in health records can have fatal results. In less severe cases, health record mistakes can damage a healthcare provider’s reputation. Consider how you would feel if you were the patient in the following real-life example: what should be Ms. Johnson’s attorney’s first step? (which is the first step is Initiation of Lawsuit)