Erricka Connley 972.370.4361 • Dallas, TX· errickasconnley@gmail.com CLAIMS PROPERTY ASSISTANT Claims Handling I Customer Services I Property Claims Successful, driven, level-headed Claims Assistant who’s able to adapt to any Commercial Property Claims position. Maximize professionalism, hands on training and career focus for any claims adjuster position. Expertise in customer services, insurance policy awareness and claims handling. WORK EXPERIENCE Statefarm – Richardson, TX 09/2023-Current Retention Specialist II Responsible for managing retaining existing customers, resolving customer concerns, analyzing customer data, and implementing strategies to enhance customer satisfaction and loyalty. • Ability to accurately document customer interactions, update customer records, and follow established processes and procedures. • Experience in resolving customer complaints or escalations, finding creative solutions to customer challenges, and mitigating potential churn risks. • Demonstrated ability to effectively communicate with customers, understand their needs, and provide solutions to address concerns or issues. • Ability to analyze customer data, identify trends or patterns, and use insights to develop retention strategies and improve customer retention rates. Liberty Mutual – Dallas, TX Liability Claims Assistant 04/2021- 02/2024 Responsible for managing claims in the Auto Property Damage field while ensuring quality service. • Input and retrieve data information to prepare insurance forms using different technology systems. • Recorded and documented insurance transactions, insurance preparations, and consultants • to help all Property Adjusters investigate. Assist with property damage correspondence to help maintain auto property documents such as check processing (cancel and returning checks). • Review all customers data by preparing and assembling additional information for auto claims or any claims handling using the Copart, Navigator and Lumen systems. • Implemented all important details to help the Adjusters negotiate all settlements in a proper manner. Santander Consumer- North Richland Hills, TX Funding Analyst 03/2013- 04/2021 • Revised all errors for all loan documents and loan programs within the Credit Department and Sales Department. • Reviewed data entry for loans details with the appropriate database. • • Developed financial reports to analyze economic data and handling customers inquiries. Collaborate with external and internal customers from SC personnel, automotive, and vendors departments to resolve any inquiries • Obtained high quality confidential assurance standards by using quality control procedures. 12/2011- 03/2013 Baylor Health Care- Dallas, TX Material Service Clerk • Effectively managed 30 or more stocking orders in the MMIS system. • Organized all hospital inventory and laboratory services for all patients’ orders. • Standardized inventory orders, pickup and new delivery orders in an efficiency manner. • Programmed cycle counts and perform physical activity with some inventory. EDUCATION All Lines Adjuster License- May 2020 Property