In case management services, meeting overall program outcomes yields positive benefits to the clients and the success for the recovery program. 
Discuss two case management outcome factors that can contribute to clients being unsuccessful in substance abuse treatment. Include in your response the role of case management effectiveness and case management efficiency impact on the outcome factors.
Discuss the differences between agency monitoring and evaluation in substance abuse treatment programs, with two examples for each substance abuse treatment agency.

Next, assume that you are a Team Lead Case Manager at a Community Addiction Outpatient Treatment program. You and your agency are going to determine the effectiveness of case management services in your program. You will examine clients’ satisfaction with services and the case management staff satisfaction as it relates to their work responsibilities. As a Team Lead Case Manager, develop a plan to improve case management services and consider strategies to manage conflict between the Team Lead Case Manager and case management staff.
Case Management Scenario: Community Addiction Agency Information