Your family runs a specialty ice cream parlor, Scoops. You manufacture your own ice cream in small batches and sell it only in pint-sized containers. After someone not affiliated with the company sent six pints of your ice cream to a popular talk-show host, they proclaimed on their national TV show that it was the best ice cream they had ever eaten. Immediately after the broadcast, orders came flooding in, overwhelming your small-batch production schedule and your limited distribution system. The company’s shipping manager thinks they can handle it, but you disagree.
a) List the reasons why you need to restructure your channel of distribution?
b) Building on question A, determine a new channel structure for Scoops. Write a proposal to present to your key managers.