The CEO of a 100-bed Nursing Home has noticed that the board of directors is having a hard time understanding his vision of where the hospital needs to go. The CFO has a lot of trouble getting the board of directors to understand the organization’s key performance indicators/metrics using balanced scorecard and dashboard reporting. He has selected you to develop a scorecard and dashboard illustrating the key indicators and send the sample and a memo to the board members explaining the following:

Your sample balanced scorecard and dashboard reporting
Discuss the four key success factors of dashboard reporting

NOTE: You may develop your own or research and find a healthcare balanced scorecard and dashboard online.